Over our first twelve months, Mark’s consistent contribution to our Leadership Team has been exactly as he promised-a bar-raiser. He teaches and encourages but insists we hold ourselves and each other accountable. He cuts through the defenses we put up around ourselves and makes it very clear when our efforts as a leadership team are not rising to the level of candor and integrity worthy of the business we aspire to build. Because of this, we’ve changed the composition of our team, adopted a daily, weekly, monthly, quarterly, annual strategic planning and execution process with increasing discipline, and made dramatic changes to operating accountabilities. Mark helps us live our strategy, aligning our operating decisions and actions to our long-term vision.